UNOPENED & UNUSED:
Products in original, sellable condition will gladly be accepted for a refund of your purchase within 30 days of purchase, verified by receipt or customer purchase history for refund equal to the product amount (not including shipping charges, if applicable) via original payment method. Returns for these items without receipt or past 30 days will be issued an in-store credit for the original product amount.
PARTIALLY USED FOODS/CONSUMABLES:
Returns of partially used foods or other consumables are allowed but will be subject to a 20% restocking fee of the original purchase amount with receipt within 14 days of purchase. After 14 days, or for items that have been opened without being verified by receipt or customer purchase history, returns will not be accepted. PLEASE REMEMBER TO RETAIN ORIGINAL PACKAGE with UPC, Lot Code and Expiration Date from the package as we will need this information to process your return.
CLEARANCE, APPAREL, COLLARS/LEASHES, BEDDING & HOLIDAY/SEASONAL:
These products are non-refundable. All Apparel, Collars/Leashes and Bedding must be in unused, sellable condition with original tags to be eligible for an exchange.
For purchases made on our website, you must request a return authorization number by sending us an email at email@example.com. Please make sure to indicate your order number, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. Once you have received your return authorization number, please write it on the outside of the package and send it to:
The Green Spot Omaha - Returns Department
1110 S. 71st St. Bay K
Omaha, NE 68106
Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above. Please note that the product you want to exchange must be unopened and unused in original, sellable condition. View our entire return policy above for details.
If you have received an incorrect item, please send an email to firstname.lastname@example.org or call us at 1 (402) 614-SPOT (7768). Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.
If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)
Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.
METHOD OF CREDIT:
We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.